Beach tourismISO 13009

A beach operator that achieves ISO 13009 certification gains a competitive advantage over competitors in future tenders for beach concessions. Certification assures customers and local and central government of a high level of service in terms of quality, sustainability and accessibility.

e-Cert offers certification for organizations that manage concession beaches, such as beach resorts, campsites, tourist villages and sports clubs, by the sea as well as on riverbanks and lakeshores.

Certification to ISO 13009 considers not only the quality of tourism services, but also the concessionaire's ability to maintain the property year-round, manage environmental risks and emergencies, and minimize environmental impacts.

Main stages of the process:

• Defining the certification scope.
• Initial assessment, on request: gap analysis and review of current compliance with normative requirements.
• Two-stage certification assessment (stage 1 and stage 2) and issue of the certificate.
• Annual surveillance visits to assess continual improvement.
• Recertification after 3 years, following a full assessment.

After each visit, the company receives a clear and complete report that allows it to continually improve its quality management performance under ISO 13009.

• Better chances of winning concession tenders.
• Better fulfillment of requirements for sustainable management and low environmental impact.
• Guaranteed services: safety, information and communication, cleanliness and waste collection, accessibility, and recreational activities.
• Better communication and promotion of the tourist facility, with particular focus on customer satisfaction.