ISO 22483:2020
The purpose of ISO 22483:2020 is to provide a common reference model for hospitality structures, ensuring high-quality service for clients by defining appropriate requirements and guidelines.
This international standard establishes management system requirements for tourism and hospitality services (hotels, tourist networks, hostels).
Our organization, “e-Cert,” highlights the importance of this standard, which provides a suitable framework for managers who must ensure the quality service that customers expect from any hospitality structure, regardless of its class or category.
In today’s market, businesses face numerous challenges: standing out from the competition, understanding public needs, gaining customer trust, and ensuring optimal service performance. Consumers increasingly demand transparency from tourism and hospitality structures.
ISO 22483 evaluates all services offered by businesses in this sector, including:
– Information and communication;
– Booking services;
– Check-in and check-out procedures;
– Luggage management;
– Accommodation (rooms, furnishings, equipment);
– Food services (meal service, kitchen, room service);
– Additional services (customer support, spa, pools, gyms, parking, etc.).
Being certified with this standard represents an opportunity for improvement, a way to assess service quality, ensure customer satisfaction, and identify potential competitive advantages.
For a certified company, this means opening doors to further opportunities, such as:
– Having a reliable organizational model;
– Optimizing resources;
– Reducing the risk of administrative sanctions;
– Promoting valuable and impactful operations;
– Enhancing its reputation.
Certification aims to provide credibility to hospitality structures, ensuring an authoritative, impartial, and independent evaluation of the management system in accordance with the standard.
Certification, as defined by ISO, is a written guarantee issued by an independent body (in this case, our entity, “e-Cert”) that a product, service, or system meets specific requirements.
By obtaining ISO 22483 certification from “e-Cert,” your hotel demonstrates its commitment to delivering high-quality services and meeting international standards in the tourism and hospitality sector.