{"id":2110,"date":"2025-03-28T16:07:34","date_gmt":"2025-03-28T15:07:34","guid":{"rendered":"https:\/\/e-cert.al\/?page_id=2110"},"modified":"2025-04-02T21:14:04","modified_gmt":"2025-04-02T19:14:04","slug":"iso-13009-certification-tourism-and-related-services","status":"publish","type":"page","link":"https:\/\/e-cert.al\/en\/iso-13009-certification-tourism-and-related-services\/","title":{"rendered":"ISO 13009 &#8211; Certification &#8211; Tourism and related services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1743620636515{padding-top: 30px !important;padding-bottom: 30px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;section1&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;]<div class=\"porto-u-heading  wpb_custom_27dab1ef2e77aea03309a3a43588195b porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0 \"><div class=\"porto-u-main-heading\"><h2   style=\"color:#141733;margin-bottom: 15px;\">ISO 13009 Certification<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"color: #141733;margin-bottom:30px;\">Tourism and Related Services \u2013 Requirements and recommendations for beach operations<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[vc_column_text css=&#8221;.vc_custom_1743620614242{margin-bottom: 0px !important;}&#8221; css_params=&#8221;&#8221;]ALBANIA is a land of extraordinary beauty: its seas and coastlines define the country&#8217;s tourism landscape, with coastal regions being the preferred destinations for visitors from all around the world. Consequently, coastal tourism is considered a significant sector of the national economy. The increasing use and transformation of maritime property, along with the rising utilization of coastal areas, have driven the development of a sectoral economy with substantial potential, including in terms of employment.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;2092&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; css_params=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1743620646557{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;section2&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]In the evolving legal context, which introduces new concession-granting methods based on the principles of free competition, service quality, and environmental sustainability, as well as in accordance with Albanian legislation outlined in Decision No. 171, dated 27.3.2019, &#8220;On Improving the Rules for the Conditions and Criteria for Operating a Beach Station,&#8221; and supported by Article 100 of the Constitution and Article 64, paragraph 2, of Law No. 93\/2015, &#8220;On Tourism,&#8221; as amended, along with the European Directive (Bolkestein Directive 2006\/123\/EC), significant economic and investment opportunities can be consolidated.<\/p>\n<p><strong>The proposed solution<\/strong><\/p>\n<p>A coastal operator seeking ISO 13009 certification \u2013 &#8220;Tourism and Related Services \u2013 Requirements and Recommendations for Beach Operations&#8221; \u2013 may gain a competitive advantage over other contenders in future beach concession tenders. Certification under this standard ensures clients and both local and central administrations that grant concessions receive a high level of service in terms of quality, sustainability, and accessibility.<\/p>\n<p>Our organization, \u201ce-Cert,\u201d proposes a certification project for facilities (coastal stations, campsites and villages, sports clubs) managing beach concessions along the sea, rivers, and lakes. This certification is based on the ISO 13009 standard, which defines quality requirements, sustainability measures, and accessibility standards that enable concessionaires to comply with Albanian legislation and the European Directive.<\/p>\n<p><strong>Our methodology<\/strong><\/p>\n<p>Certification under the ISO 13009 standard considers not only the quality of tourist services but also the concessionaire\u2019s ability to maintain the concession property throughout the year, manage environmental risks and emergencies, and minimize environmental impacts\u2014key elements in future concession-granting procedures.<\/p>\n<p><strong>The main phases of the certification process include: <\/strong><\/p>\n<p>&#8211; Defining the certification objective and initial verification (upon request);<br \/>\n&#8211; Conducting a gap analysis and assessing the concessionaire\u2019s current compliance with regulatory requirements, followed by a two-stage certification verification process (Stage 1 &amp; 2);<br \/>\n&#8211; Ensuring compliance with the ISO 13009 standard and issuing the certification, annual monitoring visits to evaluate continuous improvement, and certification renewal after three years following a full review;<br \/>\n&#8211; After each visit, a clear and detailed report is provided to the company, allowing continuous performance improvement in quality management according to ISO 13009.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1743620636515{padding-top: 30px !important;padding-bottom: 30px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;section1&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;.vc_custom_1743620614242{margin-bottom: 0px !important;}&#8221; css_params=&#8221;&#8221;]ALBANIA is a land of extraordinary beauty: its seas and coastlines define the country&#8217;s tourism landscape, with coastal regions being the preferred destinations for visitors from all around the world. Consequently, coastal tourism [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2110","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISO 13009 - Certification - Tourism and related services - e-Cert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/e-cert.al\/en\/iso-13009-certification-tourism-and-related-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 13009 - Certification - Tourism and related services - e-Cert\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1743620636515{padding-top: 30px !important;padding-bottom: 30px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;section1&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;.vc_custom_1743620614242{margin-bottom: 0px !important;}&#8221; css_params=&#8221;&#8221;]ALBANIA is a land of extraordinary beauty: its seas and coastlines define the country&#8217;s tourism landscape, with coastal regions being the preferred destinations for visitors from all around the world. 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